Gravit8 Privacy Policy — User Data Protection
Gravit8 takes the protection of your personal data seriously. This policy clearly explains how we collect, use, store, and safeguard your information as a user of our platform in Malaysia.
Last updated: 2026
Information We Collect
When you register and use the gravit8 platform, we collect several categories of information to ensure the service operates smoothly and securely.
Account Information
This includes your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to create and verify your account on the platform.
Payment Information
We collect information related to financial transactions in MYR (RM), including deposit and withdrawal records. However, full bank card or bank account details are not stored directly by gravit8 — all payment processing is handled through verified, security-certified payment service providers.
Device & Browser Information
We collect technical data including device type, operating system, browser type, IP address, and general location data. This information is used to detect suspicious activity, ensure account security, and improve platform performance across different devices.
Usage Data
This includes records of your in-platform activity such as games played, betting markets selected, session duration, and navigation actions. This data is used for platform improvement and to deliver a more relevant experience to users.
How Your Information Is Used
Gravit8 uses collected information only for specific, legitimate purposes. We do not use your data for anything else without your consent.
- Account management — processing registrations, verifying identities, and enabling secure access to the platform.
- Transaction processing — handling deposits, bets, and withdrawals in MYR accurately.
- Security & fraud prevention — detecting unusual activity, protecting accounts from unauthorised access, and meeting legal obligations.
- Platform improvement — analysing usage patterns to improve overall performance, interface, and user experience.
- Service communications — sending important notices regarding your account, transactions, or policy changes via email or in-platform notifications.
- Customer support — allows the gravit8 support team to assist you with account and transaction-related queries.
Cookies & Tracking
The gravit8 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Types of Cookies Used
- Session cookies — retaining your login status and preferences during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies — saves your language settings, display preferences, and other configurations so you don't have to reset them each time you visit the platform.
- Security cookies — used to detect suspicious login attempts and protect your account.
- Analytics cookies — collecting aggregated usage data to help us understand how the platform is used and identify areas for improvement.
You can manage or block cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the platform.
Data Storage, Security & Sharing
Data Storage & Security
All gravit8 user data is stored on servers protected with robust encryption. Connections to the platform are secured with SSL encryption, ensuring that data transmitted between your device and our servers cannot be accessed by unauthorised third parties.
We restrict access to personal data to only the staff or systems that need it to carry out legitimate service functions. Internal security procedures are reviewed regularly to ensure compliance with information security best practices.
Data will be retained for as long as necessary for the purposes outlined in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Sharing with Third Parties
Gravit8 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. Data may be shared only in the following limited circumstances:
- With verified payment service providers to process your MYR transactions.
- With relevant authorities when required by law or court order.
- With technical service providers that support platform operations, subject to strict confidentiality agreements.
Your Rights as a User
As a gravit8 platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected].
You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe.
If you find that your personal data is inaccurate or out of date, you have the right to request that we make the necessary corrections.
In certain circumstances, you have the right to request that your personal data be deleted, subject to applicable legal obligations.
You have the right to object to how your data is used for certain purposes. Your request will be reviewed and acted upon within a reasonable timeframe.
For any questions about this privacy policy or to exercise any of the rights above, please email us at [email protected]. We will endeavour to respond within a reasonable timeframe.
Policy Changes & Contact Us
Gravit8 reserves the right to update this Privacy Policy at any time to reflect changes in data protection practices, legal requirements, or how the platform operates. When significant changes are made, users will be notified via in-platform announcements or their registered email.
It is the user's responsibility to review this page periodically. Continued use of the platform after any changes are published will be considered your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, don't hesitate to get in touch. The gravit8 support team is available to assist in Bahasa Melayu.
Responses are provided in Bahasa Melayu during operating hours.
Your Privacy Is Our Priority
Register or log in to enjoy the gravit8 platform experience, with full confidence that your personal data is handled responsibly.